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DOING
BUSINESS WITH US
ORDERING
INFORMATION
We
sell our products by mail order only and ship to U.S.A. addresses as
well as to many locations throughout the world. We use the U.S. Postal
Service as well as United Parcel Service.
Our business is conducted
on retail and wholesale levels. We accept orders by mail, by telephone,
by fax, or by email. You may write your order on plain paper, fill out
our order form, or use your own purchase order. Orders cannot be placed
through our web site at the present time. If you need ordering
information or literature do not hesitate to contact us. You may use our
fax/phone number, our toll-free in U.S.A fax/phone number, or our
voice-only phone number. These numbers are all listed below.
Payment must accompany
your order. The easiest way to make payment is by Visa or MasterCard,
but we do accept postal money orders or bank checks. In some instances
we will accept a personal check, but only if we have had a previous
business relationship. Please note: If you wish to pay by credit
card and are placing your order by email, do not send your credit
card information by email. Instead, send it by fax or
telephone, or even by regular mail, if necessary.
If you choose to mail us
your order, you may want to use our order form. It has a "Selection
Chart" on the backside listing the designs by number. They are
arranged by category just as they are in this website. It makes
selecting your design a simple matter by checking off the pattern you
want, filling in the quantity desired, and choosing "Prints
Only" or "Studies." If you are writing out your order
then use the product number indicated in this website. It is very
helpful if you also add the product title.
Add shipping/handling
charges to all orders. Our price lists have charts showing
"thumbnail" amounts to add. If you are paying by credit card,
you do not have to add these charges because we will be able to
calculate the exact amount to add. A word about "handling"
charges: Paper prints and studies are fragile to ship. They must be
carefully protected from damage in shipment. Consequently we must take
special precautions. This means extra materials and effort on our part.
So, we have to add handling charges. Thank you for understanding.
California Residents:
Please add appropriate sales tax. California merchants who claim resale
exemption to sales tax must supply us with a completed dealer's card. If
one is not available to you, we will be happy to send you one.
Our fax is in operation
24 hours a day, seven days a week. You may place orders or write to us
by fax at any time of the day or night. Our normal business hours are
from 9:00 a.m. until 5:00 p.m. Pacific Time Zone, Monday through Friday.
This is the best time to reach us by phone. However, be aware that we
may be out of the office for errands or appointments. Please leave a
phone message and we will return your call as soon as we can. You may
reach us as follows:
Sonie
Ames Designs, Inc.
PHONE:
1-530-877-0738
FAX: 1-530-877-0555
TOLL FREE (IN U.S.A.) PHONE/FAX: 1-877-223-0043
EMAIL:
order@sonieames.com
US MAIL:
P.O.
BOX
1957 PARADISE
CA., 95967
PRODUCT
NUMBERS
If
you are writing out your order or using your own purchase order form,
then please do use the product numbers shown in this website to identify
the product you want. For example: It you are ordering Hobby Prints,
then specify "No. HP—" If you do not put the "HP"
by the number, it will be confused with a small-size print having the
same 200-series number. The same is true if you are ordering a
Small-Size Print. Specify "No. SM—." If you write
"HP" in front of a regular-size print number, such as
"No. HP067" then you are ordering a product that does not
exist. We can only guess what you want.
ACCOUNTS AND PAYMENT POLICY
We
no longer open new 30-day accounts because we accept payment by Visa or
MasterCard, If you do not wish to use this method, then we will accept
payment by Postal Money Order or bank check, but payment must be made in
advance of shipment. Make checks or money orders (In U.S. Currency only)
payable to Sonie Ames Designs. If you do not know the amount to send, we
will be happy to prepare a quote (for U.S.A. customers) or a Pro Forma
Invoice (for overseas customers). This is an excellent way to reach a
complete understanding prior to shipment.
Overseas
Customers: In addition to the above
methods, payment is often made by wire transfer directly to our account
in advance of shipment. If you choose this method, then we will send all
pertinent details after you have placed an order with us. We strongly
advise you to request a pro forma invoice, especially when you place
your first order with us. It is very important to advise us of the
shipment method: Surface Parcel Post Insured, Air Parcel Post Insured,
UPS Express, or UPS Expedited. If you have an arrangement with a freight
forwarder, we will ship by UPS Ground Track to that forwarder.
RETURN
MERCHANDISE POLICY
If
you received and paid for something you did not order, we will refund
your money. You may return the merchandise at our expense. If for some
reason you cannot use something that you did order, then you may
return the merchandise for credit or exchange provided that it has
not been altered or damaged. Please notify us immediately, or at
least within one week of receipt of the merchandise, If any such
situation exists. In the rare situation that there has been damage
sustained in shipment, we will ship a replacement as soon as possible.
Our shipments are insured. We do ask that you contact us as soon as
possible so that claim procedures can be initiated. Do not return the
merchandise until after you have contacted us. Be prepared to give us
the invoice number so that we can pull the records. If we goofed and
omitted an item you ordered, contact us right away. Give us the invoice
number so we can check the ticket and determine whether or not you were
charged for the omitted item. We will then promptly send you the omitted
item and assume the shipping charges ourselves.
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